Self-Service Password Reset is a feature that allows COSTI employees to change their password online without having to contact Tech Support for assistance. This feature enables you to change the password for your main (Active Directory) account, which allows you to login to your computer, email, Teams, and OneDrive. It will NOT work for your VPN account/password.

The system will need to have additional security information to be able to verify that password request change comes from the legitimate owner of the account. This only needs to be done once. Below you will find detailed step-by-step instructions on how to complete the initial configuration.

Once you have completed the steps below you will be able to change your password in case you forgot it, or suspect the old password might be compromised in any way. Please make sure your password contains a combination of uppercase characters, lowercase characters, digits (0-9), and special characters(e.g.,!, #, $).

SELF-SERVICE PASSWORD RESET – INITIAL SETUP

During the password change, the system needs to be able to ensure the request indeed comes from you, the legitimate owner of the account. For verification, the system will ask you a number of questions to which you will provide answers that only you might know. Initial setup comprises of providing these answers for the first time so that the system can compare the saved answers with your responses during the password change.

You will be asked to provide this information at your first logon after the feature is enabled for your account.

1. Go to https://office.com and click sign in
   
   

   

    

2. If you have more than one Microsoft account, you might be asked to select one. Please select “Work or school account”:
   
   

   

    

3. Provide your account name (your email address, i.e., firstname.lastname@costi.org). Make sure you select School or Business account if asked.
   
   

   

    

4. Provide your password:
   
   
   

    

5. A pop-up will inform you that more information is required. Click on Next.
   
   
   
   
6. On the following screen you will be presented with two options to provide information unique to you that will be used to confirm your identity when requesting a password change.
   While only one will suffice, it is recommended that you set up both options. If you would prefer to set up Security Questions only, please skip phone setup and go to Step 11.
   
   
7. PHONE SETUP: To start with the Authentication Phone, click on “Set it up now”. 
   
   
   
8. Select Canada from the drop-down list, type in your cellphone number, then select “text me” of “call me” option. If you select “text me”, you will receive an authentication code via SMS; If you select “call me”, you will receive a phone call and the code will be dictated to you.
   
   
   

    

9. Type in the code you received in the previous step, and click “verify”:
   
   
   
10. Click on Finish to complete your phone authentication option setup.
    
    
    
11. SECURITY QUESTIONS SETUP: Back on the selection pane, click on “set them up now” link to start setting up security questions. This will take you to the page on which you will be able to provide answers to the four required questions:
    
    
    
12. Provide answers. WARNING: Please do NOT write down the answers or save them anywhere as it would be a serious security risk: someone knowing answers to your questions will be able to reset your password and take control of your account.
    
    

     

13. You are all set. Click “finish” and you will be back to your login continuation page. Select yes and you will be redirected to your account’s main page.

     

    

14. Once back on your Office Home page, you can continue working from there, or just close your browser.
    
    

If you would like to change your password right away, please see the instructions at: HOW TO RESET YOUR PASSWORD.