3. Why should we use MCTS instead of emails?
Updated: 2025.01.26
Article #: 47
While emails work for quick exchanges, the MCTS offers key advantages in our service delivery:
- Centralized tracking: Avoids requests getting lost or “falling through the cracks”
- Clear timelines: Supports prioritization and meeting deadlines
- Improved workflow: Ensures all tasks are accounted for
- Consistent documentation: Keeps a reliable record
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