Your ticket should include the following:

-          Support Brief: description of the “what, how, where, when, who and why” of the support is needed

-          Deadline: achievable and realistic timeline expectation (check FAQ no.8)

-          Relevant attachments: pre-approved MarComm Brief or Event Matrix filled in (available in Marketing and Communications Team Channel)

-          Contact information: for follow up, clarification, proofing and/or finalizing collateral created

Incomplete tickets can result in a delayed response.